CAREER

JOB SUMMARY

The IT System Infrastructure Team Leader is responsible for overseeing the research, development, and

management of internal and external IT systems, servers, company programs, and the configuration of service

software services. This role ensures uninterrupted operations, continuous improvement, and alignment with the

company's IT business needs. The Team Leader actively resolves issues with computer and server systems to

maintain secure and uninterrupted program operations within the organization.

JOB DUTIES

PRINCIPAL RESPONSIBILITIES

• Lead and supervise the IT Support and System team, ensuring adequate resources to meet service level
• requirements.
• Provide technical support and guidance to IT Support staff.
• Act as an escalation point for unresolved incidents causing service impact.
• Implement ITIL Service disciplines, including Incident, Problem, and Change Management.
• Administer Citrix, VM, and Hyper-V systems.
• Manage Servers, storages, switches, Firewalls, and Routers.
• Collaborate with the Head of IT to establish standards for internal infrastructure management.
• Develop and implement policies/standards based on ITIL methodology.
• Work closely with the IT Service Desk and other specialists for effective service transition.
• Set SLA criteria for IT infrastructure availability and performance in collaboration with the Service Desk
• team.
• Ensure overall system and infrastructure availability and resilience.
• Oversee system administration, including internal network and Microsoft Active Directory (AD)
• management.
• Manage desktop devices, laptops, printers, and productivity tools rollout and support.
• Maintain effective monitoring, control, and support processes.
• Deliver individual and team projects within specified timelines.
• Evaluate infrastructure service delivery methods and procedures for efficiency and effectiveness.
• Monitor critical business processes and systems.
• Install, configure, and support new and existing servers and network infrastructure.
• Plan and implement upgrades to maintain service levels.
• Lead the replacement of end-of-life infrastructure.
• Perform testing and analysis of network and server infrastructure components.
• Ensure server uptime aligns with business goals and metrics.
• Execute planned disaster recovery tests.
• Schedule formal service reviews with stakeholders and manage third-party IT service providers.
• Manage performance objectives and professional development of the Service Desk team.
• Identify opportunities to streamline IT Service Desk operations through continuous improvement.
• Provide occasional out-of-hours support.
• Adhere to the Commonwealth's Gender Equality values and policies.
• Perform any other duties as required.

ACCOUNTABILITY

• Installation, configuration, monitoring, and management of Servers and Storage in IT infrastructure.
• Installation, configuration, monitoring, and management of internal systems.
• Diagnosis of technical problems and troubleshooting.
• Managing the IT/ERP System Infrastructure and Technical Support Team..

REQUIREMENTS

EXPERIENCE:

• At least 3 years’ experience in a similar role

LANGUAGE SKILLS:

• Must have a good level of technical English and the ability to read and prepare technical documents

• Must have a good level of technical Russian language and the ability to read and prepare technical

documents.

TECHNICAL SKILLS:

• In depth knowledge of Microsoft Windows Server

• In depth knowledge of Active Directory (Design, Security and Administration)

• In depth knowledge of Messaging (MS365, Zohomail,G-suite Archiving, Unified Communications)

• In depth knowledge of Networking technologies and concepts.

• Good understanding Backup Technologies .

• Good understanding of IT security and Data protection

• Good understanding of Cloud and mobile technology

• Good understanding of PowerShell scripting (Desirable)

• Exposure to MS SharePoint

• Basics of firewall design, operation, and management

• Strong WAN / LAN and VLAN design, management and troubleshooting skills

• Deep knowledge and experience related to setting up and managing the VMware environment.

• Ability to design, install, manage, optimize, and troubleshoot SAN & NAS memory devices.

• In-depth experience and knowledge in setting up and managing SAP system and databases

EQUIPMENT SKILLS:

• Deep knowledge of Server, Storage, SAN, and Datacenter switch equipment.

APPLICATION PROCEDURE

Interested candidates should follow the link below:

https://socarpolymer.az/en/career/experienced-professionals/

The above vacancy is addressed to nationals of Azerbaijan or with permanent residency in Azerbaijan. All eligible applications for the advertised post will be assessed and given equal opportunities.

Application closing date: August 19, 2024